Increasing revenues of a hotel or resort means increasing guest bookings, length of stays, and guest
purchases of additional services. Accomplishing this requires key investments in training, service
improvements and enhancements. Additionally, it is important that a marketing strategy is designed
and implemented to book more guests so that benefits from these investments are maximized.
For those hotels or resorts with efficient departments already undertaking the steps detailed in this
section, International English provides you with a convenient way to outsource your specific tainting
requirements, whether for language, service skills, wine training, computer point of sales optimisation
or any part of the operation.
For those without, or those who want to improve their business operations from the ground up, we
offer a full consultancy service.
Training
Because it is not entirely possible to separate operations from training, International English has a
unique set of training topics, which are presented here in another section.
Prices
To view sample prices for consultancy and training, click here.
How We Can Help
Consultancy is always offered as an essential part of any training program, for example looking at guest
feedback for a strength and weakness analysis of the staff language ability. We also offer consultancy
as a full service in its own right, where the following issues are addressed.
- Finding and keeping qualified people
- Hiring and training properly
- Incentives
- Investing in people
- Operational Audit and Analysis
- Guestrooms
- Food and Beverage
- Retail Store
- Recreational Facilities
- Evaluation and Analysis
- Guest Feedback
- Staff Feedback
- Mystery guest analysis
- Complaint management
- Delivering Superior Customer Service
- A service oriented internal culture
- Service training
- Language training
- Team building
